This Privacy Policy describes how SmartPanel ("we", "us", or "our") collects, uses, and shares information about you when you use our website, services, and platform (collectively, the "Service"). We are committed to protecting your privacy and handling your data in an open and transparent manner.
1. Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use the Service, and information from third-party sources.
1.1 Information You Provide
- a. Account Information: When you create an account, we collect your name, email address, and authentication credentials through our OAuth provider.
- b. Payment Information: When you add funds to your wallet, payment details are processed directly by Stripe. We do not store your full credit card number, CVV, or card expiration date. We only retain a Stripe customer ID and transaction references.
- c. Order Information: When you place orders, we collect the social media URLs or usernames you provide, the services selected, and order quantities.
- d. Support Communications: When you contact us through support tickets, we collect the content of your messages and any attachments you provide.
1.2 Information Collected Automatically
- a. Usage Data: We collect information about how you interact with the Service, including pages visited, features used, and actions taken.
- b. Device Information: We collect information about the device you use to access the Service, including device type, operating system, browser type, and screen resolution.
- c. Log Data: Our servers automatically record information including your IP address, access times, referring URLs, and pages viewed.
- d. Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns.
2. How We Use Your Information
We use the information we collect for the following purposes:
- a. Service Delivery: To process your orders, manage your account, and provide the services you request.
- b. Payment Processing: To process transactions, manage your wallet balance, and maintain transaction records.
- c. Communication: To send you order confirmations, status updates, support responses, and important service announcements.
- d. Improvement: To analyze usage patterns, diagnose technical issues, and improve the Service's features and performance.
- e. Security: To detect, prevent, and address fraud, abuse, and security issues.
- f. Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- a. Service Providers: We share order information (social media URLs and service details) with third-party SMM service providers who fulfill orders on our behalf. These providers only receive the minimum information necessary to complete the service.
- b. Payment Processor: Payment information is shared with Stripe for transaction processing. Stripe's use of your information is governed by their own privacy policy.
- c. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- d. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- e. Protection of Rights: We may share information when we believe it is necessary to protect our rights, your safety, or the safety of others.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- a. Encryption of data in transit using TLS/SSL protocols.
- b. Secure authentication through OAuth with session management.
- c. Regular security assessments and monitoring.
- d. Access controls limiting employee access to personal data on a need-to-know basis.
- e. PCI-compliant payment processing through Stripe (we never handle raw card data).
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:
- a. Account Data: Retained for the lifetime of your account and for 30 days after account deletion.
- b. Transaction Records: Retained for a minimum of 7 years for financial and tax compliance purposes.
- c. Support Tickets: Retained for 2 years after resolution for quality assurance and dispute resolution.
- d. Server Logs: Retained for 90 days for security and diagnostic purposes.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- a. Access: You have the right to request a copy of the personal information we hold about you.
- b. Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- c. Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- d. Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
- e. Objection: You have the right to object to the processing of your personal information in certain circumstances.
- f. Withdrawal of Consent: Where processing is based on consent, you have the right to withdraw consent at any time.
To exercise any of these rights, please submit a support ticket through your dashboard or contact us using the information provided in Section 11.
7. Cookies Policy
We use cookies and similar technologies to enhance your experience on our Service. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Types of cookies we use:
- a. Essential Cookies: Required for the Service to function properly, including authentication and session management.
- b. Preference Cookies: Remember your settings and preferences, such as theme selection (light/dark mode).
- c. Analytics Cookies: Help us understand how visitors interact with the Service so we can improve it.
You can control cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the Service.
8. Third-Party Links
The Service may contain links to third-party websites or services that are not owned or controlled by SmartPanel. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.
9. Children's Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. For significant changes, we may also send you a notification through the Service or via email. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, your personal data, or would like to exercise your data protection rights, please contact us through the support ticket system available in your dashboard, or reach out to our support team through the contact information provided on our website.
12. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.